Custom Hair Colour Set Reviews
642 Client Reviews
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Horrible adjustments
The first application was slightly disappointing, so I asked for an adjustment with very clear language. The adjustment was exactly what I asked not to get. I decided to give them a third chance, and requested they send me the original formula. What I got was just as bad as the second application. It's way too expensive to get such horrible results. The "colorist" either didn't read what I'd requested or just didn't care. I can just as easily buy off the shelf and get better results for about a quarter of the price.
Response From Our Experts
Darren - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith 100% Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Not happy
Last time I requested to change the color to cover all grey hairs but it didn't cover all grey hairs. Also, the color didn't sustain for 2 weeks.
Response From Our Experts
Syed Raza A. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
not covering all grey color.
I applied the color according to the instruction, but most of my grey color does not cover it. after washing the hair most grey color is visible.
Response From Our Experts
Hi Johnson, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our 100% Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Terrible
It was massively to DARK absolute waste of money, I had to cut most of my beard off and start again ...thanks
Response From Our Experts
Stefan J. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our Colorsmith Satisfaction Happiness Guarantee is something we take seriously, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process.
It did not get rid of the white hair on my beard
Also could not contact support or talk to real person to change or amend, it took 17 days to ship to Ireland
Response From Our Experts
David L. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your colour application. Our Colorsmith Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Worst
It’s beard color but I didn’t liked it cause after colouring my beard is still same
Response From Our Experts
Zuber P. - Thank you for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your colour goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Rubbish
I can’t say how disappointed I was with my order. The colour was an awful match, nothing like my hair colour at all. You also have to use all of the product in one go, I didn’t need half of it, very wasteful. Hope it washes out soon so I can get something closer to my hair colour.
Response From Our Experts
Alex G. - Thank you for reaching out to us! We are so sorry to hear our colour did not meet your expectations. Our Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Very bad colour
No colour at all , wasted time and money
Response From Our Experts
Aftab A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Less Severe to your Skin, but Doesn’t Last as Long…
Well, I am still using Colorsmith for my beard, but my complaints are that it is blotchy in the way it colors, and it doesn’t seem to last more than a few days in my beard. Haven’t found anything better, as Just for Men is so caustic to my skin and causes rashes.
Response From Our Experts
Michael - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Rashes
I had rashes all over where I applied this colour, wanted to rip my face off with itchiness
Response From Our Experts
Vikram S.- Thank you for taking the time to share your feedback with us.! We are sorry to hear that you have had some discomfort after using our products. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.