Custom Hair Colour Set Reviews
642 Client Reviews
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Great Customer Service
The customer service is exceptional. The original color was a lighter shade that matched my hair very well, however, it did not have good gray coverage. The colorist darkened the shade which provided better gray coverage, unfortunately, it was too dark for my hair.
Response From Our Experts
Hi Louis, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Fades
Like the natural color, only problem is it fades within a week.
Response From Our Experts
Jose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Nice & easy to apply but color does not stay
I like that it doesn’t have chemical smell and easy to apply but unfortunately the color didn’t stay on my hair doesn’t matter how long I wait after applying the hair color, I tried 3 times before I discontinued with Colorsmith.
Response From Our Experts
Cuong - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Good
Nice packaging easy to use but don’t last long.
Response From Our Experts
Luis - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Disappointing
Maybe I misunderstood this product... I selected a color that I thought would work - ash brown. I also thought that it would leave my natural grey hair showing through for a salt & pepper look. What I got was a complete coloring with none of my actual grey hair showing. But the color was a weird grey/blue color throughout - very unnatural color for sure. I wound up trimming my beard very short to get rid of the color. Again, maybe I misunderstood what I was buying, but I followed the directions exactly.
Response From Our Experts
Sam- Thank you for reaching out to us here at ColorSmith! We are so sorry to hear our color did not meet your expectations. Our 100% Color Satisfacton Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Bad Color Match - Nice Coverage
On my 3rd order and the color is still too dark. The “color specialists” don’t do much at all to match your desired color.
Response From Our Experts
George - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
feel jerked around when trying to cancel
I was unhappy with the result of the color I received and thought I had successfully canceled my subscription. I continued to receive the product and be billed. I revisited my account to rectify the situation where I was continually redirected to another set of questions that would result in continuing to receive the product. I never got a definitive message that my account was closed. I hate this kind of slippery b*llsh*t and wouldn't do business with a company that thinks this is good business practice even if I was happy with the product or service.
Response From Our Experts
Paul - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Wrong colour each time!!!!
I used the last box you shipped to me and it was terrible!! I got embarrassed again with my family and coworkers..!!! You made it as a try and error regardless customer satisfaction!! To correct the mistakes of last times, you made it darker with 2% grey!!!!! This is the worst experience ever. Please share the email of the manager or the owner. Employee should care about Co reputation!!
Response From Our Experts
Fal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
To Be Totally Honest
To be totally honest I am not impressed with the product I received and used, with of course following all instructions, tips, and videos. I was expecting a semi salt and pepper look, however, I am still more grey. Along with that, and of course, after using the shampoo and conditioner after the color treatment, my beard and mustache feel like dry straw. I have had better results, at times, with Just For Men, but of course, that product fades in like 2 to 4 days after.
Response From Our Experts
Charles- We’re so sorry to hear that you were disappointed by the results of your color application. Our Colormsith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Did not get results
Color did not work on the Grey hair. Instead I had blotchy unnatural dark spots throughout my hair and beard. I had to shave everything off. I would like a refund. The product is horrible.
Response From Our Experts
Craig - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!