Have you ordered hair colour from us before?
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Can you match my salon colour?
Yes! Simply leave a note for your colourist when completing our colour quiz on our site, letting them know the current formula and colour ID you use or the brand and shade of boxed colour—we’ll take it from there. Colorsmith has its own colour line, so our colourists will translate your current formula into a custom formula that’s just for you. It’s colour that’s different by design and fits like a glove.
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Using the form below, please let us know any issues you’ve been experiencing and we’ll answer your question(s) as quickly as possible.
Do I have to be on a colour plan?
Nope! We’re all about keeping it custom, so just like your colour, you have options when placing an order! You will have two choices when ordering, either joining our Colour Plan or ordering your colour one-at-a-time. If you decide to place an order and be on our Colour Plan, you’ll see information about our recurring service during checkout. This just explains that you can skip, modify, or turn off the service at any time through your account or by giving us a call. You can also choose single shipment options if you would like. The biggest advantage of our Colour Plan is that you receive 20% off of every order. The decision is yours.
Still need help? Send us a message.
Using the form below, please let us know any issues you’ve been experiencing and we’ll answer your question(s) as quickly as possible.
Questions about ingredients
Our tested hair colour formula only contains the highest-quality ingredients and pigments, free of Ammonia, PPD, Resorcinol, Parabens, and Phthalates. It’s how we get superior grey coverage and rich, long-lasting results.
**Colorsmith does not test our hair colour or other products on animals, so they meet the koalafications. View all ingredients & safety precautions.
Still need help? Send us a message.
Using the form below, please let us know any issues you’ve been experiencing and we’ll answer your question(s) as quickly as possible.
Need help choosing the right colour
We’re here for you. When filling out our colour quiz, you will see colour swatches that we recommend for your colour goals. Looking for something different? Go ahead and leave a comment for your colourist in your account, and they can get in touch with recommendations. Your colour is crafted with your coverage and colour goals in mind, so we work hard to get you the results you want. In fact, we guarantee it.
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Using the form below, please let us know any issues you’ve been experiencing and we’ll answer your question(s) as quickly as possible.
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Using the form below, please let us know any issues you’ve been experiencing and we’ll answer your question(s) as quickly as possible.